Personalized admissions process
We ensure that the recovery process is tailored to fit individual needs.
A phone triage
Our admissions process begins with a phone call. Palmer Lake admissions coordinators are available around the clock to answer calls from those struggling with addiction or loved ones who have family members or friends struggling. During this initial call, coordinators will complete a brief and confidential survey for the patient.
Survey questions are meant to help admissions coordinators ensure that the person meets the facility’s eligibility criteria. The Recovery Village at Palmer Lake is an acute facility, so it provides a level of care that might not be right for everyone. These questions are meant to help coordinators ensure that those who come to the facility are in the right spot, prepared to get the help they need.
An in-depth assessment
We support integrated assessment, as defined by the Substance Abuse and Mental Health Services Administration. That means each patient goes through an intensive screening process with a counselor, including:
- Spotting a mental illness or ruling out a co-occurring disorder
- Finding out how willing the person is to make changes
- Defining the strengths the person has, when it comes to recovery
- Identifying issues that could stand in the way of recovery
Once screening is complete, therapy teams can develop a comprehensive treatment program that addresses the strengths and challenges faced on the road to recovery.
You’re not alone. Let us help.
We accept most major health plans to help you pay for your drug rehabilitation treatment. Please call for verification of benefits coverage or check with your health insurance carrier for final determination regarding specific covered services. All products, logos and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement.
Other details
According to the Office of National Drug Control Policy, substance abuse disorders are now classified as one of 10 essential health benefits that insurance programs must provide. Expanded reach and lowered prices mean more people have insurance plans. During assessment, teams work with clients’ insurance companies, ensuring that the care people plan to pay for with insurance is covered by the insurance programs these people have. That process helps protect families from surprise expenses, and it reduces their stress as a result. All information will be kept private and confidential.