Personalized admissions process

We ensure that the recovery process is tailored to fit individual needs.

A phone triage

Our admissions process begins with a phone call. Palmer Lake admissions coordinators are available around the clock to answer calls from those struggling with addiction or loved ones who have family members or friends struggling. During this initial call, coordinators will complete a brief and confidential survey for the patient.

Survey questions are meant to help admissions coordinators ensure that the person meets the facility’s eligibility criteria. The Recovery Village at Palmer Lake is an acute facility, so it provides a level of care that might not be right for everyone. These questions are meant to help coordinators ensure that those who come to the facility are in the right spot, prepared to get the help they need.

An in-depth assessment

We support integrated assessment, as defined by the Substance Abuse and Mental Health Services Administration. That means each patient goes through an intensive screening process with a counselor, including:

  • Spotting a mental illness or ruling out a co-occurring disorder
  • Finding out how willing the person is to make changes
  • Defining the strengths the person has, when it comes to recovery
  • Identifying issues that could stand in the way of recovery

Once screening is complete, therapy teams can develop a comprehensive treatment program that addresses the strengths and challenges faced on the road to recovery.

Important Notice Regarding COVID-19:

We are closely monitoring all developments associated with Coronavirus (COVID-19) and are taking proactive steps to ensure the health and safety of all patients, employees and the communities we serve. This means some off-site activities or other programming have been postponed or moved to telehealth offerings. Your cooperation during this time is greatly appreciated.

Quarantine Policy: 

Admitting patients will be tested for COVID-19 at the facility, prior to admission. Patients will be admitted only if their test is negative. Upon admissions, patients will be required to Quarantine for 48 hours and will be retested for COVID-19 prior to ending their quarantine. In most cases, Quarantine involves being housed in a private room with access to all of the appropriate services and personnel for their level of care. Staff will be available to you throughout the quarantine time. Meals, snacks and medications will be delivered to your room In some cases, Quarantine will take place in a shared room with one or more additional patients who have admitted to the facility on or around the same date, who have also tested negative for COVID-19 prior to admission. Our Quarantine Policy is designed to help aid in the prevention of spread of COVID-19 that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

You’re not alone. Let us help.


Aetna Health Insurance
APS Healthcare
Value Options Health
Clark Behavioral Health Financing
Freedom Consultancy
Great West Insurance
Medical Mutual
MVP Health Care

We accept most major health plans to help you pay for your drug rehabilitation treatment. Please call for verification of benefits coverage or check with your health insurance carrier for final determination regarding specific covered services. All products, logos and company names are trademarks or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement.

What Our Patients Say

Keith J
Keith J
19:57 03 May 21
Lifesaving and transformative. What makes it special is that they focus on treating the whole person. Not just the addiction - which is usually the symptom - not the root problem. Expect full days of programming 6-7 days per week. The staff was compassionate and caring. Heather. Louie. Kari. Michelle. Buck. Dr. G. Cindy and so many more. Any complaints? Sure. They need to figure out how to better integrate Family treatment into the program. And they could use some new / more comfy chairs.
Brianna Ballast
Brianna Ballast
14:20 19 Apr 21
My experience at Recovery Village was beyond amazing. The staff was so supportive and understanding. PA Gabe is awesome and is by far is the biggest reason my experience was so good. There was plenty of extracurricular activities to do including amazing walking trails. I would highly recommend going here to anyone who needs help. You can do it!
Emily Leavey
Emily Leavey
20:02 15 Apr 21
I would recommend Recovery Village to my family and friends. The instructors are knowledgeable, professional and really care about your success.
Chandler Crockett
Chandler Crockett
19:46 15 Apr 21
Loved it. Life changing. Gonna miss it. Would recommend!!
Kevin Gregory
Kevin Gregory
19:16 15 Apr 21
Great place for Detox and therapy. The food is good. Everyone was friendly.
Austin Sloat
Austin Sloat
19:04 09 Apr 21
My experience at Recovery Village was great. Very insightful and very organized. The staff is great and the Dr’s/Therapists are top notch. I felt very confident leaving and continuing my recovery after. Would recommend to anyone.

Most insurance accepted

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Other details

According to the Office of National Drug Control Policy, substance abuse disorders are now classified as one of 10 essential health benefits that insurance programs must provide. Expanded reach and lowered prices mean more people have insurance plans. During assessment, teams work with clients’ insurance companies, ensuring that the care people plan to pay for with insurance is covered by the insurance programs these people have. That process helps protect families from surprise expenses, and it reduces their stress as a result. All information will be kept private and confidential.