Personalized admissions process

We ensure that the recovery process is tailored to fit individual needs.

Our admissions process begins with a phone call. Palmer Lake admissions coordinators are available around the clock to answer calls from those struggling with addiction or loved ones who have family members or friends struggling. During this initial call, coordinators will complete a brief and confidential survey for the patient.

Survey questions are meant to help admissions coordinators ensure that the person meets the facility’s eligibility criteria. The Recovery Village at Palmer Lake is an acute facility, so it provides a level of care that might not be right for everyone. These questions are meant to help coordinators ensure that those who come to the facility are in the right spot, prepared to get the help they need.

We support integrated assessment, as defined by the Substance Abuse and Mental Health Services Administration. That means each patient goes through an intensive screening process with a counselor, including:

• Spotting a mental illness or ruling out a co-occurring disorder
• Finding out how willing the person is to make changes
• Defining the strengths the person has, when it comes to recovery
• Identifying issues that could stand in the way of recovery

Once screening is complete, therapy teams can develop a comprehensive treatment program that addresses the strengths and challenges faced on the road to recovery.

Important Notice Regarding COVID-19:

We are closely monitoring all developments associated with Coronavirus (COVID-19) and are taking proactive steps to ensure the health and safety of all patients, employees and the communities we serve. This means some off-site activities or other programming have been postponed or moved to telehealth offerings. Your cooperation during this time is greatly appreciated.

Quarantine Policy: 

Admitting patients will be tested for COVID-19 at the facility, prior to admission. Patients will be admitted only if their test is negative. Upon admissions, patients will be required to Quarantine for 48 hours and will be retested for COVID-19 prior to ending their quarantine. In most cases, Quarantine involves being housed in a private room with access to all of the appropriate services and personnel for their level of care. Staff will be available to you throughout the quarantine time. Meals, snacks and medications will be delivered to your room In some cases, Quarantine will take place in a shared room with one or more additional patients who have admitted to the facility on or around the same date, who have also tested negative for COVID-19 prior to admission. Our Quarantine Policy is designed to help aid in the prevention of spread of COVID-19 that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

According to the Office of National Drug Control Policy, substance abuse disorders are now classified as one of 10 essential health benefits that insurance programs must provide. Expanded reach and lowered prices mean more people have insurance plans. During assessment, teams work with clients’ insurance companies, ensuring that the care people plan to pay for with insurance is covered by the insurance programs these people have. That process helps protect families from surprise expenses, and it reduces their stress as a result. All information will be kept private and confidential.