Personalized admissions process

We ensure that the recovery process is tailored to fit individual needs.

A phone triage

Our admissions process begins with a phone call. Palmer Lake admissions coordinators are available around the clock to answer calls from those struggling with addiction or loved ones who have family members or friends struggling. During this initial call, coordinators will complete a brief and confidential survey for the patient.

Survey questions are meant to help admissions coordinators ensure that the person meets the facility’s eligibility criteria. The Recovery Village at Palmer Lake is an acute facility, so it provides a level of care that might not be right for everyone. These questions are meant to help coordinators ensure that those who come to the facility are in the right spot, prepared to get the help they need.

An in-depth assessment

We support integrated assessment, as defined by the Substance Abuse and Mental Health Services Administration. That means each patient goes through an intensive screening process with a counselor, including:

  • Spotting a mental illness or ruling out a co-occurring disorder
  • Finding out how willing the person is to make changes
  • Defining the strengths the person has, when it comes to recovery
  • Identifying issues that could stand in the way of recovery

Once screening is complete, therapy teams can develop a comprehensive treatment program that addresses the strengths and challenges faced on the road to recovery.

Important Notice Regarding COVID-19:

We are closely monitoring all developments associated with Coronavirus (COVID-19) and are taking proactive steps to ensure the health and safety of all patients, employees and the communities we serve. This means some off-site activities or other programming have been postponed or moved to telehealth offerings. Your cooperation during this time is greatly appreciated.

Quarantine Policy: 

Admitting patients will be tested for COVID-19 at the facility, prior to admission. Patients will be admitted only if their test is negative. Upon admissions, patients will be required to Quarantine for 48 hours and will be retested for COVID-19 prior to ending their quarantine. In most cases, Quarantine involves being housed in a private room with access to all of the appropriate services and personnel for their level of care. Staff will be available to you throughout the quarantine time. Meals, snacks and medications will be delivered to your room In some cases, Quarantine will take place in a shared room with one or more additional patients who have admitted to the facility on or around the same date, who have also tested negative for COVID-19 prior to admission. Our Quarantine Policy is designed to help aid in the prevention of spread of COVID-19 that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

You’re not alone. Let us help.


Aetna Health Insurance
APS Healthcare
Value Options Health
Clark Behavioral Health Financing
Freedom Consultancy
Great West Insurance
Medical Mutual
MVP Health Care

We accept most major health plans to help you pay for your drug rehabilitation treatment. Please call for verification of benefits coverage or check with your health insurance carrier for final determination regarding specific covered services. All products, logos and company names are trademarks or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement.

What Our Patients Say

Katey Godsey
Katey Godsey
01:13 19 Feb 21
The staff at this facility make all the difference in the world! It's not just about getting sober, it's about learning about yourself and finding the skills necessary to succeed in life. I can't even single out any specific staff members, they were all integral parts of my recovery. Thank you!
Will Gomez
Will Gomez
23:05 17 Feb 21
I was a client two years ago and I have to say that I was impressed with their treatment. I would recommend Recovery Village to anyone seeking help in addiction recovery - As a side note, John in admissions is a WONDERFUL assest to the company and anyone looking for help.
Another Stefani
Another Stefani
22:56 17 Feb 21
I wanted to share I had such a great experience at Palmer Lake. I highly recommend this place. The entire staff there are wonderful there, and they will take care of you! You get my five stars.
Joshua Rhine
Joshua Rhine
19:58 15 Feb 21
Great place. I've been to 10 rehabs and this place is definitely the best!
Andrew Johnston
Andrew Johnston
20:03 11 Feb 21
I very much enjoyed my stay and experience at Recovery Village. The facility is beautiful, the staff is incredibly friendly, and the emphasis on patient wellness and recovery is their number one priority. The facility is excellent at being transparent regarding individuals' financial/insurance/medical planning and emphasize recovery & aftercare as the most important goals of your stay. I am very thankful for Recovery Village providing me with an opportunity to persue life successfully in sobriety!!
Zulaima Trillo
Zulaima Trillo
20:31 10 Feb 21
The staff is very relatable as they have been through many of the things that comes with addiction. The people you meet are amazing. This can be a scary step but you will have all the support needed and you learn you are not alone. The bonds you build here will last forever. Beat addiction together.

Most insurance accepted

Free verification

Other details

According to the Office of National Drug Control Policy, substance abuse disorders are now classified as one of 10 essential health benefits that insurance programs must provide. Expanded reach and lowered prices mean more people have insurance plans. During assessment, teams work with clients’ insurance companies, ensuring that the care people plan to pay for with insurance is covered by the insurance programs these people have. That process helps protect families from surprise expenses, and it reduces their stress as a result. All information will be kept private and confidential.